Help Centre

A Philippine mobile number, an email address, a valid government-issued ID and a phone camera for the liveness check. You must be 21 or older and not a restricted person.

event.com.ph works in your phone’s browser, with a bottom tab bar for Home, Live, Hub, Search and Account. An app link is shown here only if one is officially published.

Only tables Casino Plus reports as available at that moment, with provider, limits and status. If none are listed, the board says so.

Account (mobile, email, password or PIN, OTP) → Personal information → eKYC → Eligibility check → Account activated. Details.

Wait a minute, check that the number is correct and has signal, then use “Send a new code”. Codes are limited per hour to prevent abuse.

No. Students of Philippine schools, colleges and universities are restricted persons, whatever their age.

No. One Casino Plus online account per person. Duplicates are closed.

Only one active session is allowed. Logging in on another device ends the older session. Sessions also end after inactivity.

My Account → Security. You confirm the change with a one-time code sent to your mobile. Forgot it? Use Forgot password / PIN.

A current government-issued photo ID, for example PhilSys National ID, passport, driver’s license, UMID, PRC ID, postal ID, SSS ID or voter’s ID.

Use bright, even light, remove caps and glasses, hold the phone at eye level and follow the prompts slowly. If it still fails, contact support.

Required: eKYC not done or new documents needed. Pending: under review. Verified: complete.

Only tables with status Open can be joined, and you must be logged in with a verified account and enough balance for the table minimum.

The round continues at the studio and is settled by the provider according to its rules. Check Game History for the result.

Open the Rules button in the Baccarat lobby or on any baccarat table.

No. Every hand is independent. Road maps show history, not the future.

European wheels have one zero, American wheels have zero and double zero, which raises the house edge. The game name tells you which it is.

Live roulette is shown only while a live table is open. Roulette games are available on demand in the Roulette page.

In the game’s info or paytable screen, as published by the provider.

They are catalogue lists set by Casino Plus. They say nothing about whether a game will pay.

You bet on one or more of six colours; dice or a drum decide which colours appear. Read How to Play & Rules.

No. Each round is random and independent. No strategy guarantees a win.

From the game provider’s random number generator through Casino Plus — never from this website.

Only virtual games actually connected to the platform are listed. None are connected right now.

My Account → Deposit: choose a connected payment method, enter the amount, confirm. Deposit guide.

Balances update when the payment partner confirms the payment. If it stays pending, contact support with the date, amount and method.

It depends on verification checks and on the payment partner. Casino Plus does not guarantee real-time posting or a fixed time.

Withdrawals can trigger identity or source-of-funds checks required by PAGCOR and anti-money-laundering rules.

My Account → Transaction History: date, type, method, amount and status.

My Account → Game History: date, game, provider, activity and result.

My Account → Responsible Gaming → Deposit limit. Choose the amount and period.

Use PAGCOR’s Online Self-Exclusion Application (OSEA) or ask Casino Plus. Exclusion options.

National Problem Gambling Helpline, 24/7: (02) 8248-9568. Or email ResponsibleGaming@pagcor.ph.

Refresh the page, check your connection, and close other tabs. If it still fails, send us the game name, time and a screenshot through the contact form.

Current versions of Chrome, Safari, Firefox and Edge on Android, iOS and desktop.