Contact & Complaints
Questions, problems or a formal complaint — they all start here. Tell us what happened and how to reach you.
Send a request
Fields marked optional can be left blank. For account issues, the registered mobile number helps us find you faster.
How we handle your request
Every request, including complaints, follows the same path.
Submit Request
Send the form or email Customer Support with the details.
Confirmation
You receive a reference so the request can be tracked.
Review
The team checks your account records, transactions and game logs.
Response
We reply by email with the outcome and the reasons for it.
Further Escalation
Not satisfied? Reply to ask for a second review, and you may bring the matter to PAGCOR.
Responsible gaming concerns
If you are worried about your own gaming or someone else’s, you can contact PAGCOR directly, as well as Casino Plus:
- National Problem Gambling Helpline, 24/7: (02) 8248-9568
- PAGCOR Responsible Gaming: ResponsibleGaming@pagcor.ph
- Online Self-Exclusion Application (OSEA) (opens in a new tab)
Privacy requests
To access, correct or delete your personal data, or to ask how it is used, write to privacy@event.com.ph. We may need to confirm your identity first. See the Privacy Policy.